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RIDE YOUR LIFE'S TERMS AND CONDITIONS

 

 

 

Bike Italy Srl, an Italian Tour Operator in charge of services, reservations, deposits, and payments, conducts all the trips on this website.

 

We are pleased to have you on a Ride Your Life tour. When you indicate your intention to reserve a tour (by email or contact form), we will send you a link to our online reservation form. These Terms and Conditions outline the agreement between you, the client, and Bike Italy Srl doing business as Ride Your Life (referred to as RYL).

 

The completed reservation form indicates your acceptance of our Policies/Terms and Conditions.

 

We require a deposit of 30% of the total trip cost per person to confirm your space. The balance of the tour cost is due no later than 60 days before the tour departure. Once your full payment is received, we will send you the invoice and the Tour Agenda, which is the complete program of your trip, with some helpful info so you can prepare for your tour.

 

When you have filled out the reservation form, and we have contacted you about the deposit amount, you have two payment options:

 

1) Credit card – You will receive our email with instructions to pay the deposit or to pay the total tour price by credit card through our secure online server. 

 

We do not store credit card details or share customer details with any 3rd parties except otherwise provided under our Privacy Policy below.

 

2) Wire transfer — If you choose this payment option, we will provide instructions for the transaction.

 

 

CANCELLATION POLICY

We understand that you may need to change your travel plans. If you are unable to take your tour with us after making a deposit or full payment, we will apply the following cancellation fee:

 

60 days or more before the tour departure date, there will be a €150 administrative fee per person

 

60 to 45 days before the tour departure date: cancellation fee of 30% of the tour cost per person

 

44 to 30 days before the tour departure date: cancellation fee of 50% of the tour cost per person

 

29 to 15 days before the tour departure date: cancellation fee of 75% of the tour cost per person

 

14 to 0 days before the tour departure date: cancellation fee of 100% of the tour cost per person

 

No refunds are possible after the tour begins. Please note that any refund from Ride Your Life will be done within 30 days after the scheduled trip ends.

 

You can also apply your deposit or payment to another RYL tour during the same season or next. Each time is priced differently. Your deposit or payment will be applied to the new tour of your choice, and the balance will be adjusted accordingly.

 

 

In the unusual situation that Ride Your Life must cancel a tour, you have the following options:

 

RYL will refund the entire deposit

 

You can use the deposit for another RYL tour confirmed during the same season.

 

Keep in mind that each tour is priced differently. Your deposit or payment will be applied to the new time of your choice, and the balance will be adjusted accordingly.

 

You can run the trip as a self-guided option if the tour offers that option.

 

If a tour is canceled, ride Your Life is not responsible for other expenses, such as non-refundable plane tickets.

 

 

RIDE YOUR LIFE LIABILITY INSURANCE

Liability insurance is held by Bike Italy Srl Unipersonale tour services, as agreed by accepting our terms and conditions.

 

 

RESPONSIBILITY AND LIABILITY RELEASE

Guests are responsible for choosing a tour that meets their physical and medical abilities. Your reservation is accepted based on the understanding that you realize and accept the risks of bicycle and hiking travel. You acknowledge that you are healthy and can undertake an active tour.

 

Please be aware that a Liability Release Form will be required along the booking process to reserve a Ride Your Life tour. The release shall be an integral part of these terms and conditions.

 

Reservations are only valid when we receive a completed and signed Release of Liability form. If we do not receive this by the time of final payment, your reservation will be canceled, and we will maintain the deposit amount as per our cancellation policy. 

 

 

ITINERARY CHANGES

RYL may change the itinerary due to unforeseen circumstances. This includes biking/hiking routes that may be affected by weather or other accessibility issues. We do more than our best to maintain a safe and enjoyable itinerary, keeping our high quality and safety standards in mind. We appreciate your understanding.

 

Contact us if you have any questions about our Terms and Conditions.

Please email us at info@rideyourlife.eu.

 

Bike Italy srl Unipersonale - Via Corsica 143 - 25125 Brescia - P.I. 03898420983 - Codice Univoco: BA6ET11

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